Lions Club International

POSITION SUMMARY

The Donor Processing Coordinator in LCIF India is a multifunctional role – covering partial combinations of donor processing, quality control, communications and various office tasks as assigned.

Provides superior customer service to Lion members/donors through multiple communication channels including email and phone.  Researches and responds to Lions questions, complaints, concerns and issues relating to the administration and compliance requirements of clubs, districts, or multiple districts in a timely manner. 

Coordinates with LCIF headquarters, ISAME, Accounting, Operations teams on donor entry, quality control queues and recognition processing.  Supports the promotion and development of LCIF initiatives through various communication methods.

ORGANIZATIONAL RELATIONSHIPS

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes via data entry, donation and recognition information.  Assemble donation related documentation and ensure it is properly indexed and linked with donation payment data.  Conduct quality assurance on all India donation data entry and ensure data integrity.  This includes generating reports, reviewing entries and conducting research in various databases.  Coordinates with other departments to process donations and related functions as assigned.  Support LCIF and volunteers on maintaining regular project reporting.

• Resolves any donor processing product or service issues by clarifying the member/donor’s issue, determining the cause and selecting/ relaying best solution to resolve the issue.  May utilize various resources in researching and responding to issues.

• Communicate effectively with Lion members, leaders and headquarters staff/departments, and vendors to resolve concerns within set turn-around times.

• Responsible for ensuring monitoring reports (MIS) are accurate and submitted in a timely manner, including vendor MIS.

• May engage and conduct research and analysis of the NGO or charitable organizations, as appropriate, to maintain current awareness of industry best practices.

• Ensures appropriate legal, financial compliance and audit requirements are met.  Executes service requests of ad hoc reports as directed.

Additional Responsibilities

1. Other duties as assigned.

Please refer to the LCI competency database located on the Intranet under Management Forms in the Human Resources section for further definition of identified competencies.

• Communication Skills

• Initiative

• Organization/Multi-tasking Skills

• Problem Solving/Decision Making

• Financial Orientation

• Personal Integrity and Professional Conduct

• Professional Writing

• Detail Orientation

• Effective LCI Leader Relations

• Effective Technology Application (intermediate level Word, Excel and PowerPoint)

• Bachelor’s or master’s degree in a relevant field, such as business administration, social services, etc.

• Minimum of 2-4 years of related experience (office, account administration, grants, etc.)

• Ability to learn new processes and rapidly adapt to changing priorities.

• Comfort with operating in multiple databases with comprehension and accuracy

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit, reach with hands and arms, climb stairs, talk and hear.

• Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The noise level in this job is usually moderate.

• Domestic travel possible:   approximately 15-20 days a year

How To Apply

Interested candidate share your resume at ameet.naik@lionsclubs.org  

• Salary : NA
• Exprience : 2.0 To 4.0 Year
• Job Description Link: Click Here

• Keyskills

  Communication Initiative Multi-Tasking Problem solving Financial Orientation Personal Integrity Professional Writing Orientation Technical Administrative

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